POLICIES
Made-to-order items
Our products are "made-to-order items" which means that are ordered to customer’s specifications and put into production as per these specifications.
Once production has begun, made-to-order items cannot be refunded, modified or exchanged. If you want to make any changes to your made-to-order item at any point you MUST contact us as soon as possible and given the stage of the production we will do our best to proceed with your request. Given the nature of the request, if an additional charge is required, it is required of the customer to pay this charge immediately. Please call our customer services team on +44 (0)2087490794.
Our products are made from natural materials such as wood or leather, so it is not possible to guarantee that the goods would have the same colour or pattern as the item viewed on the website. The pieces which are handmade will always have slight variances, which we feel makes each item special.
It is the customer’s responsibility to be fully aware of the finishes, colours and sizes they are specifying. It is also the customer’s responsibility to check our confirmation email to ensure that all products have been ordered correctly. Please also note you must read the information of the order in words, as any images shown online or in an email are never a confirmation of the correct items ordered. If you are not sure please always contact us at +44 (0)2087490794 or mail@henningstummelarchitects.com .
Placing an order
Once an order is placed, a confirmation email will be sent to the email address you provided on your order. If your email address was inputted correctly, and you have not received a confirmation email, it is likely that the email was sorted to your junk mail or spam folder.
If you find no confirmation email in your inbox, junk mail or spam folder, it is likely that an error has occurred, and we would advise you to contact us immediately to confirm your order at +44 (0)2087490794.
Please read your email confirmation very carefully to ensure that each item you ordered has the correct finish, color, size and quantity. Please contact us immediately if you find any errors or if the information is unclear. We are not responsible for made-to-order items that are ordered incorrectly. Please only order if you are certain about the specifications for the item you are ordering. If you need assistance or have any questions about any products online before you purchase please contact us at +44 (0)2087490794.
We always strive to deliver all items on time and work with our customers to find solutions for any delayed orders. Although delays can occur, it is just as likely for items to arrive before the estimated lead-time.
It is important to note that the estimated lead-time given is NOT guaranteed. We do not accept any liability for any losses caused by delays. Cancellation of made-to-order items cannot be refunded due to any length of delay, if production of the item has already begun. Any foreseeable delays are communicated to our customers after information like this becomes available.
Returns
It is not possible to refund made-to-order items unless you cancel in accordance with your rights under the Consumer Contracts (Information Cancellation Additional Charges) Regulations or they are faulty or not as described, in which case we may ask to review the goods through an independent inspection before a refund is given. Your statutory rights are not affected.
IF ITEMS HAVE NOT BEEN DISPATCHED: We can cancel and refund made-to-order items only if cancellation is requested before the item has been put into production. You can cancel an order by calling +44 (0)2087490794 or by writing an email to mail@henningstummelarchitects.com. If accepted, a refund will be processed within 14 working days back to the debit/credit card used to make original purchase.
IF ITEMS HAVE BEEN DISPATCHED: After made-to-order items enter the production process, they cannot be exchanged, refunded or returned for a credit note. Depending on the process stage we might be able to offer a partial refund, please contact us as soon as possible at +44 (0)2087490794.
All deliveries must be signed for. Claims regarding shortage or damaged goods must be made at the time of delivery and noted on the delivery receipt. No claims for shortage will be accepted after the delivery.
Claims regarding damaged goods made after delivery will be considered at the discretion of Henning Stummel Architects Ltd and must be made within 7 days of receipt. Please read our Defective/Damaged Items section.
Defective/Damaged Items
Please always inspect your goods when they arrive, especially if they are a gift. Any damage must be reported to us by email or by phone within 7 days of receipt to make a claim. We require your order number, a description of the damage and photos of the damage. Within the UK, if a claim is accepted, we will arrange an exchange for a new item/piece which will be delivered within the regular estimated lead-time, given the safe return of the damaged unit.
If an order was delivered outside of the UK the cost of returning damaged items is the responsibility of the customer.
We are not responsible for items that have been brought to a different country from where they were originally delivered. We will only accept claims if the damaged item is in the same country where the damaged item were originally delivered.
If your product becomes defective after 7 days, please contact us with proof of purchase, photos and as much information available. If you are looking for your proof of purchase, please check your email.
Until the goods are returned to us, you are responsible. You have a legal obligation to take reasonable care of the goods while they are in your possession.
Prices
If an error in pricing occurs we will contact you immediately and you will have the option of either paying the correct price or cancelling the order. We are not obligated to offer any order at an incorrect price. If you decide to cancel your order, the total amount of the order will be refunded to the card used to pay for the original order.
Please be advised that the price of our items can change without notice. If there is a change in price to your item after you have placed your order, this will never affect the price of your original order. Sale prices can only be offered when an order is made during a sale period.
All orders are placed in GBP even if you use our currency conversion tool. Please bear this in mind in case your bank charges you any international exchange fees.
All orders being sent outside of the European Union are subject to duty and custom charges; the customer must pay these charges. We have no control over the amount of duty and custom charges.
Amendments
Henning Stummel Architects reserves the right to amend and modify these terms and conditions of use, and to add or remove any part of these terms and conditions of use, in whole or in part, at any time, as Henning Stummel Architects sees fit in its own unfettered discretion. All amendments to these terms and conditions of use shall take effect when they have been announced on the Web site. Any use of the Web site following amendment to the terms and conditions of use shall constitute acceptance of the said amendment. Henning Stummel Architects shall be entitled, at any time and without notice, to modify all parts of this Web site; to rectify defects and deficiencies therein; to effect other alterations to this Web site, to the Material and to the products, programs, services and prices described on the Web site; and to remove elements of the web site from use, including Web site functions. Henning Stummel Architects shall also have the right, without notice and without liability for compensation, to restrict the use of certain functions and services, or use of Web site in whole or in part. For a justified reason, Henning Stummel Architects shall be entitled at any time to terminate all rights of use that it has granted.
Limitation of liability
Henning Stummel Architects shall use its best endeavours to ensure that the Web site and the services contained therein remain in use continuously and without disruption. Henning Stummel Architects shall not, however, be liable for ensuring that the service operates in a manner that is uninterrupted, timely and free of error. Every effort has been taken to ensure the accuracy of the information in the Web site. Henning Stummel Architects shall nevertheless not be liable for the accuracy of this content. The Material may contain inaccuracies and typographical errors. Henning Stummel Architects offers no guarantee as to the accuracy or completeness of the Material, nor of the reliability of any advice, opinion, statement, or other information that appears on the Web site or that may be shared through the Web site. Any use of such opinions, advice, statements or information and reliance upon them shall take place at the User's own risk, and the User is advised to seek the assistance of an expert for advice appropriate to the User's individual situation. All content is offered as is. The Web site and the information contained therein will be modified from time to time. Henning Stummel Architects offers no guarantees and accepts no liability, including guarantees and liabilities in respect of commercial utility, suitability for any particular purpose or non-infringement of rights, or guarantees concerning the functioning of this Web site or of its content. Henning Stummel Architects shall not be liable for the provision and accuracy of product and sales information outside of this Web site. Henning Stummel Architects offers no guarantees as to the protection of this Web site. All of the information contained in this Web site is provided on an "as is" basis, with no guarantee of any kind. The User hereby accepts that Henning Stummel Architects cannot guarantee the data security of any information submitted through this Web site. Henning Stummel Architects offer no guarantee that this Web site, the web servers that maintain this Web site, or electronic communications sent by Henning Stummel Architects are free from viruses or other harmful elements. The User hereby accepts that Henning Stummel Architects shall not be liable for materials or information that are sent or received by the User, or that are not sent or received by the User. Henning Stummel Architects shall not be liable for any direct, indirect, immediate or consequential damage or special damage, or for such damage based on tort liability (including damage arising from loss of business, contract, product or information or from interruption of business operations), arising from use of this Web site or of the contents thereof, or from prevention of the said use, or from these terms and conditions, regardless of whether the said damage is based on an agreement, infringement of rights, recklessness or other grounds, and even if Henning Stummel Architects was forewarned of the possibility of such damage. Henning Stummel Architects shall likewise not be liable for any errors, inaccuracies, deficiencies or other defects, delays or lack of correctness of the information contained in this Web site.
Applicable
These terms and conditions of use shall be governed by the law of the United Kingdom. Notifications concerning copyright and trade marks Copyright to the content of the Web site is owned by Henning Stummel Architects. All rights reserved.
Privacy and Security
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation.
When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us. You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service. We will never sell your data and will only share it with 3rd party partners that complement our shopping experience (such as couriers and advertisement agencies)
We use your information only for the following purposes:
Processing your orders;
For statistical or survey purposes to improve this Website and its services to you;
To serve website content and advertisements to you;
To administer this website;
If you consent, to notify you of products or offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under General Data Protections Regulations that came into effect in 25 May 2018 when you subscribe to our communications.
When you create a shopping account while ordering online you will be given the option to receive information from us by e-mail about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you may be unable to use this Website. You can enable and disable cookies on our cookie banner, including retargeting cookies for marketing purposes, please note that if you disable them, you will still see the same amount of ads from elsewhere.
Please check back frequently to see any updates or changes to our privacy policy. Questions regarding this Policy should be directed to the Head Office of Henning Stummel Architects Limited as follows: Henning Stummel Architects, Gate House, 1 Smugglers Yard, Devonport Road. London W12 8HU.